100% Satisfaction Guaranteed Policy

Customer satisfaction is our number one priority. At Global Assist we are committed to the full satisfaction of our clients.

We Provide a Money Back Guarantee – If you are new to Global Assist and if within 30 days of service you are not satisfied with our solutions, please inform your account manager and describe the issues.

If within 2 business days those issues are not resolved to your complete satisfaction (you are the judge!), a refund will be issued to you upon your request. After the 30 days, please talk to your account manager regarding the different satisfaction guaranteed policies for various packages Global Assist offers.

Our commitments to our clients:

RESPOND QUICKLY – WE TRACK THE RESPONSE TIME OF CUSTOMER SUPPORT INQUIRIES AND RESPOND WITHIN A BUSINESS DAY
LISTEN TO CUSTOMER NEEDS – EVERY CUSTOMER REQUEST FOR NEW FEATURE DEVELOPMENT IS ENTERED IN TO OUR PRODUCT DEVELOPMENT DATA BASE. EACH REQUEST IS CONSIDERED BASED ON MARKET DEMAND AND THE CUSTOMER IS INFORMED AS TO THE OUTCOME
MAINTAIN THE HIGHEST ETHICAL STANDARDS – “IT IS GLOBAL ASSIST’S POLICY TO CONDUCT BUSINESS IN A MANNER WHICH IS CONSISTENT WITH THE HIGHEST ETHICAL STANDARDS, SELL PRODUCTS ONLY IF CUSTOMER EXPECTATIONS ARE UNDERSTOOD AND THERE IS A HIGH LEVEL OF CONFIDENCE THAT THE CUSTOMER WILL BE SATISFIED WITH ITS PURCHASE.” THIS STANDARD IS INCORPORATED IN EVERY ONE OF GLOBAL ASSIST’S SERVICES. WE ARE DEDICATED TO YOUR SATISFACTION.